FAQs
“I live 3,000 miles from my mom who has
Alzheimer’s. COHME and their aides who care
for her always find solutions to issues
problems that come up daily.”
Here are many of the questions we get asked regularly by our clients.
If you have additional questions, please call us at (212) 514-7147
and we’ll be happy to answer them!
1. Are COHME’s home health aides certified and insured?
Yes, all our aides are certified by the New York State Department of Health, and insured with both liability insurance and worker’s compensation. We make sure our aides have the best support and training in the market. After passing thorough background and reference checks, all COHME team members receive specialized training, helping them to develop the necessary skills and knowledge to care for our clients.
2. How much do COHME’s services cost, and how do I pay?
After our initial assessment, we’ll provide a contract detailing costs so that you have a sense of what will be billed. We provide the highest standard care at reasonable rates. We accept checks and all major credit cards and provide regular invoices to you.
3. Does COHME accept insurance policies? What about Medicare and Medicaid?
While we accept most long-term insurance policies, Medicare and Medicaid unfortunately do not reimburse for our services. We do our utmost to work with long-term care providers to ensure you have the proper documentation and receive your reimbursement.
4. Will I be charged for the initial visit from my social worker and nurse?
No, the initial consultation is free. Throughout the time services are provided, COHME offers supervision and case coordination at no additional charge.
5. Where are COHME’s services available? Do you provide service in facilities and hospitals?
COHME is available throughout the five boroughs, and we can service in facilities. Licensed by the state of New York, COHME provides care throughout NYC, both in your home and in assisted living communities. We also offer companion care in hospitals and skilled nursing facilities.
6. Does COHME have a minimum amount of care hours per week?
Yes, our minimum for the week is 12 hours. Learn more about what we offer below, or call 212-514-7147!
7. Can you tell me what types of services COHME aides provide?
Our home healthcare services include:
8. What if something happens at night?
You’re covered. COHME provides 24/7 answering services, so our on-call nurse will be available to take your call at any hour. A supervisor will also be there to ensure swift action regarding any clinical issues.
9. How do you assign an aide to my loved one—what if there’s a compatibility problem?
We match carefully—then monitor for compatibility. We use our initial visits to assess personality fit. Once we determine a care plan, we can match you with the most suitable home health aide. If issues arise, your skilled social worker will reassess and create a plan that works for your family, all with the end goal of providing you the best care possible.
10. I’m interested in learning more about how COHME can help. What are the next steps?
Great! We’d love to answer all of your questions. For more details, please call 212-514-7147 to speak to one of our compassionate team members. Once we have your information, we’ll arrange a visit with a nurse and social worker. They’ll better get to know you and your loved one (if applicable), then assign the best aide for the job. Our services can begin as soon as the next day, or even the same day, if necessary. Looking forward to meeting you!